The Bank of Tioga announces new virtual support platform
May 9, 2023
The Bank of Tioga is excited to announce a new virtual platform available on our website called Virtual Support. This enhanced real-time platform allows clients to connect with a Client Service Specialist through chat, voice call or video conference via their computer or web browser on their mobile device all from the comfort of their home, office, vacation destination or anywhere in between.
This new digital channel deepens our face-to-face relationships with clients virtually through multiple channels. “Virtual Support offers a collaborative and secure video service and support option in addition to a chat or voice call. We are excited for clients to enjoy this new digital solution,” said The Bank of Tioga VP of Consumer Banking, Susan Wolla.
This Virtual Support platform seamlessly integrates into The Bank of Tioga website and offers clients a single-touch journey. Clients can reach a Client Service Specialist for general inquiries and solutions, obtaining common-document signatures, to open an account and much more.
Banking is constantly evolving, and creating new ways for us to interact with our clients is a top priority. While we have offered live chat for quite some time, the increased ability for our clients to choose how they want to interact with us for service is a new level of digital enhancement. “As a digitally focused community bank in North Dakota, it is important for us to offer new technology that enhances our clients’ service experience," added Wolla.
The Bank of Tioga is using the service Eltropy, the only platform of its kind built specifically for financial institutions. Through Eltropy clients have the unique ability to leverage services through convenient and comprehensive digital channels including live chat, a voice call or face-to-face video assistance.
To use the service, visit www.thebankoftioga.com and click on Connect Now for instant online support.
About The Bank of Tioga: At The Bank of Tioga, we IGNITE PROSPERITY® by helping our clients do more with their money. Whether it’s saving a little extra cash each month or accomplishing a long-term strategy, our goal is to help you transform your financial life. The Bank of Tioga was chartered in 1951 and was acquired by TS Contrarian Bancshares Inc., an affiliate of TS Banking Group in 2014. With $335 million in assets, The Bank of Tioga is committed to supporting local organizations and reinvests a portion of its net income back to the community. Branch locations include Tioga and Crosby, North Dakota. For more information visit thebankoftioga.com.